Welcome to Flowers West Kensington. These Terms & Conditions govern your use of our website and your purchase of products and services from our online flower shop. As a provider of flower delivery in West Kensington and the surrounding areas, Flowers West Kensington is committed to offering both a seamless online shopping experience and transparency in how our business operates. Please read these terms carefully before placing an order. By making a purchase with us, you acknowledge, agree to, and are bound by these Terms & Conditions.
These Terms & Conditions apply to all customers placing orders for flower delivery via Flowers West Kensington’s website, including customers located in West Kensington and neighbouring areas. Your access or use of this service constitutes your acceptance of these terms. If you disagree with any of the provisions, please refrain from using our website or placing orders.
Our order process is designed for convenience and efficiency in providing online flower delivery throughout West Kensington.
To place an order, follow these steps:
All orders are subject to acceptance and availability. Should a selected product be unavailable, we reserve the right to substitute it with an item of equal or greater value and similar style or colour, unless you have requested otherwise.
Flowers West Kensington accepts payment through various online secure payment methods, including but not limited to major credit and debit cards. Full payment must be made at the time of purchase. Your payment information is handled securely in compliance with current data protection laws and industry standards.
Prices are displayed in pounds sterling (GBP) and are inclusive of VAT where applicable. Delivery charges may apply and will be clearly stated before you complete your purchase.
We reserve the right to change prices, delivery fees, and any offers or discounts at any time without prior notice. However, once your order is confirmed, the price will not change for that transaction.
Flowers West Kensington provides flower delivery throughout West Kensington and neighbouring areas. We make every reasonable effort to deliver your order at the chosen time and date. Delivery times are approximate and not guaranteed, although we strive to meet your requested delivery window wherever possible.
It is your responsibility to ensure that the delivery address and recipient details are accurate and complete. Flowers are typically delivered to the address provided and will be handed to the recipient, a neighbour, reception, or left in a safe place if requested or deemed appropriate. We are not liable for loss or damage to goods left unattended upon request or because no one was home to accept the delivery at the nominated time.
In rare instances, factors beyond our control, such as adverse weather or traffic conditions, may affect the timing of your delivery. We will notify you if delivery is delayed and agree a new delivery time when required. Should we be unable to fulfil your order entirely due to unforeseen circumstances, you are entitled to a full refund.
Should you wish to amend or cancel your order, please notify us as soon as possible. Requests must be made in writing (via the contact methods displayed on our website) and within the timeframes below:
Orders cancelled within the specified period will be refunded in full to the original payment method, typically within 5-10 working days. Cancellations made outside the agreed timeframe, or after dispatch, may not be honoured and may be non-refundable, depending on the stage of fulfilment.
We take pride in delivering high-quality fresh flowers. Please inspect your order upon arrival. If you notice any issues with the freshness, condition, or accuracy of your delivery, contact us within 48 hours of receipt, providing your order number and a description of the problem. In some cases, photographs may be requested to help us assess the matter swiftly.
If we confirm that your delivery did not meet our quality standards or there was an error in fulfilling your order, you will be entitled to a replacement or refund, as appropriate. This warranty does not cover normal fading or wilting caused by failure to follow care instructions, prolonged delay in collection, or circumstances outside our reasonable control.
Please note that due to the perishable nature of flowers, we cannot accept returns for reasons such as a change of mind or incorrect ordering details provided by you.
By placing an order with Flowers West Kensington, you confirm:
Flowers West Kensington is liable only for direct losses arising from our own negligence or breach of contract up to the value of the order in question. We do not accept responsibility for indirect, consequential, or special losses, including but not limited to loss of profits, loss of enjoyment, or loss arising from third-party actions.
Nothing in these Terms & Conditions limits or excludes liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any liability that cannot be excluded under English law.
We are not liable for any failure or delay in performing our obligations under these Terms & Conditions if such delay or failure results from events, circumstances, or causes beyond our reasonable control. This may include, but is not limited to, natural disasters, adverse weather, strikes, riot, war, or disruption of network services.
All content on the Flowers West Kensington website, including images, text, artwork, design, and logo, is protected by intellectual property laws. You may not use or reproduce any content from our website for commercial purposes without written consent.
We process personal data in accordance with our privacy policy and applicable data protection legislation. Your personal details are kept secure and only used for the purpose of fulfilling your order and providing customer support. You may request access to or deletion of your personal data in accordance with the law.
These Terms & Conditions, together with any matters arising in connection with orders for online flower delivery in West Kensington and the surrounding areas, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to your use of this website or your order shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Flowers West Kensington reserves the right to update or amend these Terms & Conditions at any time without prior notice. The current version will be published on our website and applicable to all orders from the date of publication. Please check this page periodically to ensure you are familiar with the latest version.
If any provision of these Terms & Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified or deleted to the minimum extent necessary, so that the remainder of these Terms & Conditions shall otherwise remain in full force and effect.
These Terms & Conditions form the complete and exclusive understanding and agreement between you and Flowers West Kensington regarding online flower delivery in West Kensington and neighbouring areas. No other communications, representations, or agreements shall alter or supersede these terms except as agreed in writing and signed by both parties.
If you have any questions or require clarification on any aspect of these Terms & Conditions, please refer to our contact page for further information and assistance.
Thank you for choosing Flowers West Kensington for your online flower delivery needs in West Kensington and the surrounding communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 142 W Cromwell Rd, Hammersmith, London, W14 9AE.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Kensington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Kensington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
