Returns, Refunds, and Complaints Policy at Flowers West Kensington

Our Fresh Flowers Guarantee in West Kensington

At Flowers West Kensington, we pride ourselves on delivering only the freshest, highest-quality flowers to homes and businesses throughout West Kensington and nearby areas. Every arrangement is crafted by our dedicated local florists, ensuring beauty and quality with every order. Our fresh flowers guarantee stands as a testament to our passion for excellence and our commitment to satisfaction.

Damaged-On-Arrival Policy

Your satisfaction is our top priority. If you receive flowers that are damaged or not in optimal condition upon delivery, please let us know as soon as possible. We kindly request that you contact us within 24 hours of receiving your order and provide clear photographs of the damage. This helps us understand the issue and improve our service, as well as expedite a resolution. We will work swiftly to resolve the matter, ensuring your experience with Flowers West Kensington is nothing short of delightful.

Freshness Window

As part of our fresh flowers guarantee, all our blooms are delivered at optimal freshness. We expect our arrangements to last a minimum of five days, provided that recipients follow the included care instructions. If your flowers fail to meet this freshness window, please reach out to us within the first three days after delivery. Our team will assess the situation and take appropriate action to make things right.

Refund and Replacement Options

We believe in resolving every issue to your satisfaction. Depending on the circumstances, we offer the following options:

• Full or Partial Refund: If your flowers were damaged on arrival or failed to meet our freshness guarantee, we can offer a full or partial refund, as deemed appropriate.
• Replacement Arrangement: Alternatively, we are happy to send out a replacement bouquet at the earliest opportunity, ensuring you receive a fresh arrangement worthy of the Flowers West Kensington name.
• Store Credit: If preferred, we can issue store credit to be used with your next local order.

Our aim is to ensure every customer feels valued and confident in placing their trust in us as their local West Kensington florist.

How to Make a Complaint

If you are not completely satisfied with your experience, please get in touch and let us know the details of your complaint. We encourage feedback from both households and businesses we serve in West Kensington, as it helps us improve. Complaints should be lodged within 5 days of your delivery date for prompt resolution. Our customer care team will review your submission with care and respond within two business days with a suitable solution or update on your case.

Why Choose Flowers West Kensington?

As a trusted local florist, Flowers West Kensington is proud to consistently serve the West Kensington community, delivering fresh, beautiful flowers to both households and local businesses. Our friendly team is committed to customer satisfaction, so you can order with peace of mind knowing your flowers will arrive fresh and in perfect condition. Should any issue arise, we promise prompt, understanding service tailored to your needs.

Thank you for choosing Flowers West Kensington—your satisfaction helps us grow and bloom in the heart of our local community.